ProCare3, Inc. dba Fyzical Therapy and Balance Centers
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
OUR COMMITMENT TO PROTECT YOUR HEALTH INFORMATION
ProCare3, Inc. dba Fyzical Therapy and Balance Centers is dedicated to protecting your medical information. A federal regulation, know as the “HIPAA Privacy Rule,” requires that we provide detailed notice in writing of our privacy practices. Your Protected Health Information (“PHI”) is information that identifies you and that relates to your past, present, or future health or condition, the provision of health care to you, or payment for that health care. We are required by law to maintain the privacy of your PHI and to give you this Notice about our privacy practices that explains your rights as our patient and how, when, and why we may use or disclose your PHI.
We are required by law to follow the privacy practices described in this Notice, though we reserve the right to change our privacy practices and the terms of this Notice at any time and to apply those changes to all PHI in our possession. If we change our privacy practices and the terms of this Notice, we will post a copy in our office in a prominent location, have copies of the revised Notice available at our office, and provide you with a copy of the revised Notice upon your request.
HOW WE MAY USE AND DISCLOSE YOUR PHI
1. Treatment, Payment and Health Care Operations. As described below, we will use or disclose your protected health information for treatment, payment, or health care operations as authorized by applicable state laws. The examples below do not list every possible use or disclosure in a category.
Treatment: We may use and disclose PHI about you to provide, coordinate or manage your health care and related services. We may consult with other health care providers regarding your treatment and coordinate and manage your health care with others. For example, we may use and disclose PHI when you need a prescription, lab work, x-ray or other health care services. We may also use and disclose PHI about you when referring you to another health care provider. For example, if you are referred to a specialist, we may disclose PHI to the specialist regarding your symptoms. We may also disclose PHI about you for the treatment activities of another health care provider. For example, we may send a report about your care from us to another physician so that the other physician may treat you.
Payment: We may use and disclose PHI so that we can bill and collect payment for the treatment and services provided to you. For example, we may sent your insurance company a bill for services or release certain medical information to your health insurance company so that it can determine whether your treatment is covered under the terms of your health insurance policy. We also may use and disclose PHI for billing, claims management, and collection activities. We may also disclose PHI to another health care provider or to a company or health plan required to comply with the HIPAA Privacy Rule for the payment activities of that health care provider, company, or health plan. For example, we may allow a health insurance company to review PHI relating to their enrollees to determine the insurance benefits to be paid for their enrollees’ care.
Health Care Operations: We may use and disclose PHI in performing certain business activities which are called health care operations. Some examples of these operations include our business, accounting and management activities. These health care operations also may include quality assurance, utilization review, and internal auditing, such as reviewing and evaluating the skills, qualifications, and performance of health care providers taking care of you and our other patients and providing training programs to help students develop or improve their skills. If another health care provider, company, or health plan that is required to comply with the HIPAA Privacy Rule has or once had a relationship with you, we may disclose PHI about you for certain health care operations of that health care provider or company. For example, such health care operations may include assisting with legal compliance activities of that health care provider or company.
2. Communications To You From Our Office. We may use or disclose medical information in order to contact you as a reminder that you have an appointment for treatment or other medical care, to tell you about or recommend possible treatment options or alternatives that may be of interest to you, or to inform you about health-related benefits or services that may be of interest to you.
3. Communications To Family or Friends If You Agree Or Do Not Object. We may disclose PHI to your relatives, close friends or any other person identified by you if the PHI is directly related to that person’s involvement in your care or payment for your care. Generally, except in emergency situations, we will inform you of our intended action prior to making any such uses and disclosures and will, at that time, offer you the opportunity to object. However, if you are not present or are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may also use and disclose your health information for the purpose of locating and notifying your relatives or close personal friends of your location, general condition or death, and to organizations that are involved in those tasks during disaster situations.
4. Other Uses And Disclosures Authorized By The HIPAA Privacy Rule. We may use and disclose PHI about you in the following circumstances, provided that we comply with certain legal conditions set forth in the HIPAA Privacy Rule.
Required By Law. We may use or disclose PHI as required by federal, state, or local law if the disclosure complies with the law and is limited to the requirements of the law.
Public Health Activities. We may disclose PHI to public health authorities or other authorized persons to carry out certain activities related to public health, including to:
Prevent or control disease, injury, or disability or report disease, injury, birth, or death;
Report child abuse or neglect;
Report information regarding the quality, safety, or effectiveness of products or activities regulated by the federal Food and Drug Administration;
Notify a person who may have been exposed to a communicable disease in order to control who may be at risk of contracting or spreading the disease; or
Report to employers, under limited circumstances, information related primarily to workplace injuries or illness or workplace medical surveillance.
Abuse, Neglect, or Domestic Violence. We may disclose PHI to proper government authorities if we reasonably believe that a patient has been a victim of domestic violence, abuse, or neglect.
Health Oversight. We may disclose PHI to a health oversight agency for oversight activities including, for example, audits, investigations, inspections, licensure and disciplinary activities and other activities conducted by health oversight agencies to monitor the health care system, government health care programs, and compliance with certain laws.
Legal Proceedings. We may disclose PHI as expressly required by a court or administrative tribunal order or in compliance with state law in response to subpoenas, discovery requests or other legal process when we receive satisfactory assurances that efforts have been made to advise you of the request or to obtain an order protecting the information requested.
Law Enforcement. We may disclose PHI to law enforcement officials under certain specific conditions where the disclosure is:
About a suspected crime victim if the person agrees or, under limited circumstances, we are unable to obtain the person’s agreement because of incapacity or emergency;
To alert law enforcement of a death that we suspect was the result of criminal conduct; In response to authorized legal process or required by law; To identify or locate a suspect, fugitive, material witness, or missing person; About a crime or suspected crime committed on our premises; or In response to a medical emergency not occurring on our premises, if necessary to report a crime.
Coroners, Medical Examiners or Funeral Directors. We may disclose PHI regarding a deceased patient to a coroner, medical examiner or funeral director so that they may carry out their jobs. We also may disclose such information to a funeral director in reasonable anticipation of a patient’s death.
Organ Donation. We may disclose PHI to organizations that help procure, locate, and transplant organs in order to facilitate organ, eye, or tissue donation and transplantation.
Threat to Health or Safety. In limited circumstances, we may disclose PHI when we have a good faith belief that the disclosure is necessary to prevent a serious and imminent threat to the health or safety of a person or to the public.
Specialized Government Functions. We may disclose PHI for certain specialized government functions, such as military and veteran activities, national security and intelligence activities, protective services for the president and others, medical suitability determinations, and for certain correctional institutions or in other law enforcement custodial purposes.
Compliance Review. We are required to disclose PHI to the Secretary of the United States Department of Health and Human Services when requested by the Secretary to review our compliance with the HIPAA Privacy Rule.
Workers’ Compensation. We may disclose PHI in order to comply with laws relating to workers’ compensation or other similar programs.
Research. For research purposes under certain limited circumstances for research projects that have been evaluated and approved through an approval process that takes into account patients’ need for privacy. We must obtain a written authorization to use and disclose PHI about you for research purposes except in situations where a research project meets specific, detailed criteria established by the HIPAA Privacy Rule to ensure the privacy of PHI.
5. Emergencies. We may use or disclose your PHI in an emergency treatment situation in compliance with applicable laws and regulations.
6. With Your Written Authorization. All other uses and disclosures of your PHI will be made with only with your written authorization. If you have authorized us to use or disclose PHI about you, you may revoke your authorization at any time, except to the extent we have taken action based on the authorization.
YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION
The HIPAA Privacy Rule gives you several rights with regard to your PHI. These rights include:
1. Right to Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment or health care operations, or that we disclose to those who may be involved in your care or payment for your care. While we will consider your request, we are not required to agree to it. If we do agree to your request, we will comply with your request except as required by law or for emergency treatment. To request restrictions, you must make your request on our Request for Additional Privacy Form to our Privacy Officer at the address listed on the last page of this Notice.
2. Right to Receive Confidential Communications: You have the right to request that you receive communications regarding PHI in a certain manner or at a certain location. For example, you may request that we contact you at home, rather than at work. You must make your request in writing by submitting our Request for Alternative Communication Form specifying how you would like to be contacted (for example, by regular mail to your post office box and not your home) to our Privacy Officer. We will accommodate all reasonable requests.
3. Right to Inspect and Copy: You have the right to inspect and receive a copy of your PHI contained in records we maintain that may be used to make decisions about your care. These records usually include your medical and billing records but do not include psychotherapy notes; information gathered or prepared for a civil, criminal, or administrative proceeding; or PHI that is subject to law that prohibits access. To inspect and copy your PHI, please contact our Privacy Officer. If you request a copy of PHI about you, we may charge you a reasonable fee for the copying, postage, labor and supplies used in meeting your request. We may deny your request to inspect and copy PHI only under limited circumstances, and in some cases,, a denial of access may be reviewable.
4. Right to Amend: If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information for as long as such information is kept by or for us. You must submit your request to amend in writing to our Privacy Officer and give us a reason for your request. We may deny your request in certain cases. If your request is denied, you may submit a written statement disagreeing with the denial, which we will keep on file and distribute with all future disclosures of the information to which it relates.
5. Right to Receive an Accounting of Disclosures: You have the right to request a list of certain disclosures of PHI made by us during a specified period of up to six years prior to the request, except disclosures for treatment, payment or health care operations; made to you; to persons involved in your care or for the purpose of notifying your family or friends of your whereabouts; for national security or intelligence purposes; made pursuant to your written authorization; incidental to another permissible use or disclosure; for certain notification purposes (including national security, intelligence, correctional, and law enforcement purposes); or made before April 14, 2003. If you wish to make such a request, please contact our Privacy Officer. The first accounting that you request in a 12-month period will be free, but we may charge you for our reasonable costs of providing additional lists in the same 12-month period. We will tell you about these costs, and you may choose to cancel your request at any time before costs are incurred.
6. Right to a Paper Copy of this Notice: You have a right to receive a paper copy of this Notice at any time. You are entitled to a paper copy of this Notice even if you have previously agreed to receive this Notice electronically. To obtain a paper copy of this Notice, please contact our Privacy Officer or request a copy at our office.
If you believe your privacy rights have been violated, you may file a complaint with us, or the Secretary of the United States, Department of Health and Human Services. To file a complaint with our office, please contact our Privacy Officer. We will not take action against you or retaliate against you in any way for filing a complaint.
If you have any questions or need additional information about this Notice, please contact our Privacy Officer.
You may contact our Privacy Officer at the following address and phone number:
ProCare3, Inc. dba Fyzical Therapy and Balance Centers
13336 Industrial Road
Omaha, Nebraska 68137
Privacy Officer – Jackson Hofmeister
(402) 330-3211 ext-400
EFFECTIVE DATE: This notice was published and first became effective on 4/14/03.
“When I first started at Fyzical I was recovering from fractured tibia. I was using a walker after having been in a wheelchair for about 3 months. I was able to graduate to a cane and now an able to go without the cane around the house or short distances. I only use the cane when walking longer distances. The staff at Fyzical are all very caring and professional. They are friendly and encouraging."
— Diane B.
“I came in with severe sciatica pain I’ve been dealing with it for years and my chiropractor was unable to solve. By the end of my first visit I was walking again with little pain. I’ve returned to a normal daily routine. I wish I would have come to FYZICAL years ago!"
— Craig N.
“When I first came in I was so Dizzy I wasn’t able to walk straight and was so bad I was also having trouble sleeping. After the first treatment I was better. The staff has been wonderful and has been very concerned with my wellbeing. I’m a true success story!
— Mona R.
“Riley was diagnosed with torticollis at 1 month old. He is a twin and the tight quarters only favored looking one direction so much he developed a knot in his neck muscle that was very visible as well as a flat spot on the side of his head. With PT it has made a huge difference in his behavior and interaction! By starting right away when we were diagnosed and working a lot with him at home it only took about 5 months and his back to normal with his head control and development. Krysta gave us stretches and exercises that were easy to do throughout the day with a busy house of 3 kids."
— Riley B.
“I had a great care and a great outcome at Fyzical. The staff was kind and knowledgeable. They worked with my very busy schedule and I discharged from their care feeling great!"
— Tracy L.
“I highly recommend Krysta @ FYZICAL. After my surgery I thought I would go to PT a couple times & figure out what I could do at home to get back to normal. I was wrong. Krysta helped me to get my range of motion back and helped my big scar disappear. It was easy to schedule appointments. "
— Amy J.
“Everyone from the front desk and all the techs are the “Best”. I’ve done therapy at other centers and never achieved what these folks helped me to achieve! Highly recommend “Fyzical” therapy!"
— Jeff L.
“When I first went to therapy my foot hurt so bad I could barely walk on it. This limited the things I could so and made my job at work difficult to do. After six weeks of therapy I am able to walk with little to no pain. Thank to Everyone at Fyzical."
— James M.
“When I came to Fyzical I had a lot of pain on my back. They work on my back and got me on the right track to get me healthy again. I recommend this place to anyone who has an issue that needs physical therapy. Thank again!"
— Alemenesh M.
“Since starting therapy I am sleeping better, less headaches and an overwhelming feeling of energy again. I was going through a depression due to headaches and neck pain. When I first started my therapy at Fyzical, with Amy’s help I finally understand what was the cause of the headaches. The entire staff were so helpful and patient with me. I would recommend Fyzical to my friends needing physical therapy."
— Judy K
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